FAQ S

Below is the organized information structured for use in a chatbot knowledge base. Each
category includes key triggers, responses, and instructions to ensure no information is lost:
General FAQs
Contact Information
 Trigger Keywords: Contact, phone, email, help
 Response:
o Contact us at +1-829-876-4711 or email us at info@caribbeanroute.com.
Booking Confirmation

  1. How do I confirm my booking?
    o Trigger Keywords: Confirm booking, reservation confirmation
    o Response:
     Once you book through platforms like Viator, TripAdvisor, Expedia, or
    GetYourGuide, you will receive a confirmation email with all the details. Please
    provide your tour name and pick-up location for more specific information.
  2. Will I receive a voucher?
    o Trigger Keywords: Voucher, confirmation email, ticket
    o Response:
     Yes, after booking, you’ll receive a digital voucher. Please present it (printed or
    on your mobile device) at the start of the tour.
  3. What should I do if I don’t receive a confirmation email?
    o Trigger Keywords: No email, missing confirmation
    o Response:
     If you haven’t received your confirmation email within 24 hours, contact us at
    +1-829-876-4711 or info@caribbeanroute.com, and we’ll resend it.
  4. Can I modify or cancel my booking?
    o Trigger Keywords: Modify booking, cancel, refund
    o Response:
     Most bookings allow modifications or cancellations up to 24-48 hours before
    the start time. Check the cancellation policy for the platform you booked on, or
    contact us for assistance.
  5. What happens in case of bad weather?
    o Trigger Keywords: Bad weather, reschedule
    o Response:
     Tours may be rescheduled or canceled for safety reasons. If this happens, you’ll
    be contacted with options for a refund or rebooking.
    Pick-Up Instructions
  6. How do I know where to be picked up?
    o Trigger Keywords: Pick-up location, meeting point
    o Response:
     Our team will contact you after booking to confirm your pick-up location and
    time. Ensure your contact details are up to date.
  7. What time is my pick-up?
    o Trigger Keywords: Pick-up time
    o Response:
     Pick-up times vary by tour and location:
     Punta Cana/Bávaro: 6:30 AM
     Cap Cana: 6:15 AM
     Uvero Alto: 6:00 AM
     For the Saona Island Day Trip, pick-ups are at 6:30 AM from the hotel lobby.
    Always double-check your email for the exact pick-up time.
  8. What if I’m not at one of the listed locations?
    o Trigger Keywords: Not listed, custom pick-up
    o Response:
     Contact us to confirm the nearest meeting point or arrange a custom pick-up.
    Additional fees may apply.
  9. How long will the shuttle wait?
    o Trigger Keywords: Shuttle wait time
    o Response:
     The shuttle will wait for up to 10 minutes. Please be ready at least 15 minutes
    before your scheduled time to avoid delays.
  10. What if I miss my pick-up?
    o Trigger Keywords: Missed pick-up
    o Response:
     Notify us immediately at +1-829-876-4711. We’ll do our best to accommodate
    you, but we can’t guarantee availability once the tour has started.
    What to Bring
  11. What should I bring for beach or water tours?
    o Trigger Keywords: Beach, water, what to bring
    o Response:
     Bring a swimsuit, towel, sunscreen, hat, sunglasses, and a change of clothes.
    Waterproof bags are recommended for personal belongings.
  12. What should I bring for hiking or adventure tours?
    o Trigger Keywords: Hiking, adventure, packing
    o Response:
     Wear comfortable walking shoes, lightweight clothing, sunscreen, bug spray,
    and bring a refillable water bottle.
  13. Are food and drinks provided?
    o Trigger Keywords: Food, drinks
    o Response:
     It depends on the tour. For the Saona Island Day Trip, a buffet lunch and open
    bar are included. Bring snacks if you have specific dietary needs.
    Pick-Up Locations by Hotel
     Trigger Keywords: Hotels, pick-up list
     Response:
    o We pick up at the following hotel lobbies:
  14. Secrets Cap Cana Resort & Spa
  15. Hyatt Zilara Cap Cana
  16. Excellence Punta Cana
  17. Excellence El Carmen
  18. Breathless Punta Cana Resort & Spa
  19. Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort
  20. Bahia Principe Luxury Ambar
  21. Iberostar Grand Bávaro
  22. TRS Cap Cana Waterfront & Marina Hotel
  23. TRS Turquesa Hotel
  24. Catalonia Royal Bavaro
  25. CHIC by Royalton
  26. Live Aqua Beach Resort Punta Cana
  27. Punta Cana Princess All Suites Resort & Spa
    Family-Friendly Resorts
  28. Hard Rock Hotel & Casino Punta Cana
  29. Majestic Mirage Punta Cana
  30. Majestic Elegance Punta Cana
  31. Majestic Colonial Punta Cana
  32. Dreams Punta Cana Resort & Spa
  33. Dreams Macao Beach Punta Cana
  34. Dreams Royal Beach Punta Cana
  35. Nickelodeon Hotels & Resorts Punta Cana
  36. Royalton Bavaro Resort & Spa
  37. Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
  38. Royalton Splash Punta Cana
  39. Barceló Bávaro Palace
  40. Barceló Bávaro Beach (adults-only area within a family resort)
  41. Riu Palace Bavaro
  42. Riu Palace Punta Cana
  43. Riu Palace Macao (adults-only)
  44. Riu Republica (adults-only)
  45. Riu Naiboa
  46. Club Med Punta Cana
  47. Paradisus Palma Real Golf & Spa Resort
  48. Paradisus Grand Cana
  49. Melia Caribe Beach Resort
  50. Lopesan Costa Bávaro Resort, Spa & Casino
    Mid-Tier All-Inclusive Resorts
  51. Be Live Collection Punta Cana
  52. Be Live Adults Only Punta Cana
  53. Catalonia Punta Cana
  54. Occidental Caribe
  55. Occidental Punta Cana
  56. Vista Sol Punta Cana Beach Resort & Spa
  57. Caribe Deluxe Princess
  58. Tropical Deluxe Princess
  59. Serenade Punta Cana Beach & Spa Resort
  60. Grand Sirenis Punta Cana Resort
    Grand Palladium Resorts
  61. Grand Palladium Bávaro Suites Resort & Spa
  62. Grand Palladium Punta Cana Resort & Spa
  63. Grand Palladium Palace Resort Spa & Casino
    Boutique & Luxury All-Inclusive Resorts
  64. Zoëtry Agua Punta Cana
  65. Eden Roc at Cap Cana (luxury, but not fully all-inclusive)
  66. Tortuga Bay Punta Cana Resort & Club (all-inclusive optional packages available)
     Many others – check the full list provided in your confirmation email.
    Specific Tours
    Saona Island Day Trip
  67. Pick-Up Time: 6:30 AM
  68. Transportation: Includes catamaran and speedboat (you will experience both).
  69. Essentials to Bring: Swimsuit, towel, sunscreen, sunglasses, a hat, and cash for extras.
    Catalina Island Tour
  70. Pick-Up Time: 7:00 AM
  71. Essentials to Bring: Same as Saona Island.
    Adventure Tours (Buggies, ATVs, Polaris)
  72. Pick-Up Time: 8:00 AM
    Additional Notes
  73. Cancellations or Changes
    o Trigger Keywords: Cancel, change, reschedule
    o Response:
     For cancellations or changes, call us at +1-829-876-4711 or email
    info@caribbeanroute.com.
  74. Transportation Issues
    o Trigger Keywords: No bus, late shuttle
    o Response:
     Look for the Caribbean Route bus at the designated meeting point. If it’s
    delayed, contact us immediately.
  75. Booking Link
    o Trigger Keywords: Book, reservation, tours
    o Response:
     Thank you for choosing us! Book your tour directly at: Booking Link
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