Below is the organized information structured for use in a chatbot knowledge base. Each
category includes key triggers, responses, and instructions to ensure no information is lost:
General FAQs
Contact Information
Trigger Keywords: Contact, phone, email, help
Response:
o Contact us at +1-829-876-4711 or email us at info@caribbeanroute.com.
Booking Confirmation
- How do I confirm my booking?
o Trigger Keywords: Confirm booking, reservation confirmation
o Response:
Once you book through platforms like Viator, TripAdvisor, Expedia, or
GetYourGuide, you will receive a confirmation email with all the details. Please
provide your tour name and pick-up location for more specific information. - Will I receive a voucher?
o Trigger Keywords: Voucher, confirmation email, ticket
o Response:
Yes, after booking, you’ll receive a digital voucher. Please present it (printed or
on your mobile device) at the start of the tour. - What should I do if I don’t receive a confirmation email?
o Trigger Keywords: No email, missing confirmation
o Response:
If you haven’t received your confirmation email within 24 hours, contact us at
+1-829-876-4711 or info@caribbeanroute.com, and we’ll resend it. - Can I modify or cancel my booking?
o Trigger Keywords: Modify booking, cancel, refund
o Response:
Most bookings allow modifications or cancellations up to 24-48 hours before
the start time. Check the cancellation policy for the platform you booked on, or
contact us for assistance. - What happens in case of bad weather?
o Trigger Keywords: Bad weather, reschedule
o Response:
Tours may be rescheduled or canceled for safety reasons. If this happens, you’ll
be contacted with options for a refund or rebooking.
Pick-Up Instructions - How do I know where to be picked up?
o Trigger Keywords: Pick-up location, meeting point
o Response:
Our team will contact you after booking to confirm your pick-up location and
time. Ensure your contact details are up to date. - What time is my pick-up?
o Trigger Keywords: Pick-up time
o Response:
Pick-up times vary by tour and location:
Punta Cana/Bávaro: 6:30 AM
Cap Cana: 6:15 AM
Uvero Alto: 6:00 AM
For the Saona Island Day Trip, pick-ups are at 6:30 AM from the hotel lobby.
Always double-check your email for the exact pick-up time. - What if I’m not at one of the listed locations?
o Trigger Keywords: Not listed, custom pick-up
o Response:
Contact us to confirm the nearest meeting point or arrange a custom pick-up.
Additional fees may apply. - How long will the shuttle wait?
o Trigger Keywords: Shuttle wait time
o Response:
The shuttle will wait for up to 10 minutes. Please be ready at least 15 minutes
before your scheduled time to avoid delays. - What if I miss my pick-up?
o Trigger Keywords: Missed pick-up
o Response:
Notify us immediately at +1-829-876-4711. We’ll do our best to accommodate
you, but we can’t guarantee availability once the tour has started.
What to Bring - What should I bring for beach or water tours?
o Trigger Keywords: Beach, water, what to bring
o Response:
Bring a swimsuit, towel, sunscreen, hat, sunglasses, and a change of clothes.
Waterproof bags are recommended for personal belongings. - What should I bring for hiking or adventure tours?
o Trigger Keywords: Hiking, adventure, packing
o Response:
Wear comfortable walking shoes, lightweight clothing, sunscreen, bug spray,
and bring a refillable water bottle. - Are food and drinks provided?
o Trigger Keywords: Food, drinks
o Response:
It depends on the tour. For the Saona Island Day Trip, a buffet lunch and open
bar are included. Bring snacks if you have specific dietary needs.
Pick-Up Locations by Hotel
Trigger Keywords: Hotels, pick-up list
Response:
o We pick up at the following hotel lobbies: - Secrets Cap Cana Resort & Spa
- Hyatt Zilara Cap Cana
- Excellence Punta Cana
- Excellence El Carmen
- Breathless Punta Cana Resort & Spa
- Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort
- Bahia Principe Luxury Ambar
- Iberostar Grand Bávaro
- TRS Cap Cana Waterfront & Marina Hotel
- TRS Turquesa Hotel
- Catalonia Royal Bavaro
- CHIC by Royalton
- Live Aqua Beach Resort Punta Cana
- Punta Cana Princess All Suites Resort & Spa
Family-Friendly Resorts - Hard Rock Hotel & Casino Punta Cana
- Majestic Mirage Punta Cana
- Majestic Elegance Punta Cana
- Majestic Colonial Punta Cana
- Dreams Punta Cana Resort & Spa
- Dreams Macao Beach Punta Cana
- Dreams Royal Beach Punta Cana
- Nickelodeon Hotels & Resorts Punta Cana
- Royalton Bavaro Resort & Spa
- Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino
- Royalton Splash Punta Cana
- Barceló Bávaro Palace
- Barceló Bávaro Beach (adults-only area within a family resort)
- Riu Palace Bavaro
- Riu Palace Punta Cana
- Riu Palace Macao (adults-only)
- Riu Republica (adults-only)
- Riu Naiboa
- Club Med Punta Cana
- Paradisus Palma Real Golf & Spa Resort
- Paradisus Grand Cana
- Melia Caribe Beach Resort
- Lopesan Costa Bávaro Resort, Spa & Casino
Mid-Tier All-Inclusive Resorts - Be Live Collection Punta Cana
- Be Live Adults Only Punta Cana
- Catalonia Punta Cana
- Occidental Caribe
- Occidental Punta Cana
- Vista Sol Punta Cana Beach Resort & Spa
- Caribe Deluxe Princess
- Tropical Deluxe Princess
- Serenade Punta Cana Beach & Spa Resort
- Grand Sirenis Punta Cana Resort
Grand Palladium Resorts - Grand Palladium Bávaro Suites Resort & Spa
- Grand Palladium Punta Cana Resort & Spa
- Grand Palladium Palace Resort Spa & Casino
Boutique & Luxury All-Inclusive Resorts - Zoëtry Agua Punta Cana
- Eden Roc at Cap Cana (luxury, but not fully all-inclusive)
- Tortuga Bay Punta Cana Resort & Club (all-inclusive optional packages available)
Many others – check the full list provided in your confirmation email.
Specific Tours
Saona Island Day Trip - Pick-Up Time: 6:30 AM
- Transportation: Includes catamaran and speedboat (you will experience both).
- Essentials to Bring: Swimsuit, towel, sunscreen, sunglasses, a hat, and cash for extras.
Catalina Island Tour - Pick-Up Time: 7:00 AM
- Essentials to Bring: Same as Saona Island.
Adventure Tours (Buggies, ATVs, Polaris) - Pick-Up Time: 8:00 AM
Additional Notes - Cancellations or Changes
o Trigger Keywords: Cancel, change, reschedule
o Response:
For cancellations or changes, call us at +1-829-876-4711 or email
info@caribbeanroute.com. - Transportation Issues
o Trigger Keywords: No bus, late shuttle
o Response:
Look for the Caribbean Route bus at the designated meeting point. If it’s
delayed, contact us immediately. - Booking Link
o Trigger Keywords: Book, reservation, tours
o Response:
Thank you for choosing us! Book your tour directly at: Booking Link